Navigating Disability Accommodation Requests: Balancing Privacy and Information
Accommodating employees with disabilities and medical issues is an integral part of creating an inclusive and equitable workplace. But what should an employer do if they receive a request for accommodation that does not provide enough information? How can we balance an employee’s right to privacy with an employer’s need for sufficient information to assess an accommodation request?
What is the duty to accommodate?
Under the Ontario Human Rights Code, employers have a legal duty to accommodate the needs of people with disabilities. This duty has both a procedural and a substantive component. This means that both the procedure used to assess the accommodation and the actual substance of the accommodation provided are important for employers to fulfill their duty.
However, the duty to accommodate is not absolute. Employers must accommodate to the point of undue hardship. Employers do not need to provide an accommodation if it would cause undue or excessive hardship, such as onerous costs or health and safety risks.
Across Canada, government mandates regarding masking and vaccination are lifting. In Ontario, vaccine passports are no longer required as of March 1 and masking mandates were lifted as of March 21. Employers who previously rolled out vaccination policies may be wondering what these wider government changes mean for their workplace policies. 
